> For the complete documentation index, see [llms.txt](https://vexar.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://vexar.gitbook.io/docs/faq.md).

# FAQ

### General Questions

#### What is VEXAR?

VEXAR is a next-generation cryptocurrency trading platform offering both perpetual futures and spot trading with advanced features, low fees, and high liquidity.

#### Is VEXAR safe to use?

Yes. VEXAR employs industry-leading security measures:

* 95% of funds in cold storage
* Multi-signature wallets
* $50M insurance fund
* Regular security audits
* Two-factor authentication

Learn more: Security Guide

#### What countries is VEXAR available in?

VEXAR is available globally except in restricted jurisdictions:

* United States
* North Korea, Iran, Syria, Cuba
* Other sanctioned regions

#### Do I need to complete KYC?

**Basic Trading (No KYC Required):**

* Deposits up to $2,000/day
* Withdrawals up to $2,000/day
* Full trading access

**Enhanced Access (KYC Required):**

* Unlimited deposits/withdrawals
* Fiat currency support
* Higher API rate limits
* VIP tier eligibility

### Account & Security

#### How do I create an account?

1. Visit <https://vexatrade.com>
2. Click "Sign Up"
3. Enter email and create password
4. Verify email address
5. Enable 2FA (recommended)
6. Deposit funds and start trading!

#### I forgot my password. What should I do?

1. Go to login page
2. Click "Forgot Password?"
3. Enter your email
4. Check email for reset link
5. Create new password
6. Verify with 2FA code

**Note:** For security, password resets have a 24-hour hold on withdrawals.

#### How do I enable Two-Factor Authentication (2FA)?

1. Settings → Security → Two-Factor Authentication
2. Download authenticator app (Google Authenticator, Authy)
3. Scan QR code
4. Enter 6-digit code
5. Save backup codes securely

**Important:** Never share 2FA codes with anyone, including VEXAR support.

#### Can I change my email address?

Yes:

1. Settings → Account → Email Address
2. Enter new email
3. Verify current email
4. Verify new email
5. Confirm with 2FA

**Note:** 7-day withdrawal hold after email change.

### Deposits & Withdrawals

#### How do I deposit cryptocurrency?

1. Go to **Wallet → Deposit**
2. Select cryptocurrency (e.g., USDT, BTC, ETH)
3. Choose network (e.g., ERC-20, TRC-20, BEP-20)
4. Copy deposit address
5. Send from external wallet
6. Wait for confirmations

**Confirmation Times:**

* Bitcoin: 2 confirmations (\~20 minutes)
* Ethereum: 12 confirmations (\~3 minutes)
* Tron: 19 confirmations (\~1 minute)

#### What networks are supported?

| Asset | Networks                                  |
| ----- | ----------------------------------------- |
| USDT  | ERC-20, TRC-20, BEP-20, Polygon, Arbitrum |
| BTC   | Bitcoin, Lightning Network                |
| ETH   | Ethereum, Arbitrum, Optimism              |
| SOL   | Solana                                    |

**Always verify network compatibility before sending!**

#### Are there deposit fees?

No, VEXAR does not charge deposit fees. You only pay network gas fees when sending from your external wallet.

#### How do I withdraw?

1. Go to **Wallet → Withdraw**
2. Select cryptocurrency
3. Choose network
4. Enter destination address
5. Enter amount
6. Confirm with email code
7. Confirm with 2FA code

**Withdrawal Fees:**

* USDT (TRC-20): 1 USDT
* USDT (ERC-20): 5 USDT
* BTC: 0.0003 BTC
* ETH: 0.003 ETH

#### How long do withdrawals take?

* **Processing:** Usually within 30 minutes
* **Manual Review:** Large withdrawals (>$50k) may take up to 2 hours
* **Network Confirmations:** Depends on blockchain

#### Why is my withdrawal pending?

Common reasons:

* First withdrawal after password change (24-hour hold)
* Email or 2FA confirmation pending
* Manual security review (large amounts)
* New withdrawal address (1-hour security hold)

### Trading

#### What is the difference between Spot and Perpetual?

**Spot Trading:**

* Buy and own actual cryptocurrency
* No leverage
* No funding fees
* Best for long-term holding

**Perpetual Trading:**

* Trade contracts (not actual crypto)
* Up to 100x leverage
* Funding fees every 8 hours
* Can short (profit from price decline)
* Best for active trading

Learn more: Perpetual Trading Guide | Spot Trading Guide

#### What leverage is available?

| Market   | Max Leverage |
| -------- | ------------ |
| BTC-PERP | 100x         |
| ETH-PERP | 100x         |
| SOL-PERP | 50x          |
| Altcoins | 20x - 50x    |

**Warning:** High leverage increases liquidation risk. Start with lower leverage (5-10x).

#### What are trading fees?

**Spot Trading:**

* Maker: 0.02%
* Taker: 0.04%

**Perpetual Trading:**

* Maker: 0.01%
* Taker: 0.03%

**VIP Discounts:** Up to 50% fee reduction for high-volume traders.

#### How do I read the order book?

**Bids (Green):** Buy orders

* Price: What buyers will pay
* Amount: How much they'll buy
* Total: Cumulative volume

**Asks (Red):** Sell orders

* Price: What sellers want
* Amount: How much they'll sell
* Total: Cumulative volume

**Spread:** Difference between highest bid and lowest ask.

#### What order types are available?

**Limit Order:**

* Set specific price
* Order only fills at your price or better
* May not fill immediately

**Market Order:**

* Fills immediately at best available price
* Price may differ slightly from expected
* Higher fees (taker fee)

**Stop-Limit Order:**

* Triggers limit order when price reaches stop price
* Useful for stop-loss and take-profit

**Post-Only Order:**

* Guarantees maker fee
* Cancels if would take liquidity

#### What is liquidation?

Liquidation occurs when your margin falls below maintenance requirements.

**Example:**

* Position: Long 1 BTC at $50,000
* Leverage: 10x
* Margin: $5,000
* Liquidation Price: \~$45,000

If BTC drops to $45,000, your position is automatically closed.

**Avoid Liquidation:**

* Use lower leverage
* Set stop-loss orders
* Monitor margin ratio
* Add margin to positions

#### What are funding fees?

Funding fees balance perpetual contract prices with spot prices.

**Funding Rate:**

* Positive: Longs pay shorts
* Negative: Shorts pay longs
* Paid every 8 hours (00:00, 08:00, 16:00 UTC)

**Typical Range:** -0.01% to +0.01%

**How to Check:** View funding rate on trading page or Markets page.

### API Trading

#### How do I get API keys?

1. Settings → API Management
2. Click "Create API Key"
3. Set permissions (Read, Trade, Withdraw)
4. Set IP whitelist (optional but recommended)
5. Confirm with 2FA
6. Save API Key and Secret securely

**Never share your API secret!**

#### What permissions should I use?

**Read-Only:**

* Portfolio monitoring
* Price tracking
* No trading or withdrawals

**Trade-Only:**

* Automated trading bots
* No withdrawals (safest for bots)

**Full Access:**

* Complete account control
* Use sparingly, store securely

#### Are there API rate limits?

**REST API:**

* 1200 requests per minute
* 100 orders per second

**WebSocket:**

* 10 connections per API key
* Unlimited messages

**Tip:** Use WebSocket for real-time data (more efficient).

Learn more: API Documentation

### Fees & Limits

#### What are the deposit/withdrawal limits?

**Without KYC:**

* Deposit: Unlimited
* Withdrawal: $2,000/day

**With KYC (Level 1):**

* Deposit: Unlimited
* Withdrawal: $100,000/day

**With KYC (Level 2):**

* Deposit: Unlimited
* Withdrawal: $1,000,000/day

#### Are there any hidden fees?

No. VEXAR is transparent about all fees:

* Trading fees: Shown before order placement
* Funding fees: Displayed on trading page
* Withdrawal fees: Listed on withdrawal page

**We never charge:**

* Account maintenance fees
* Inactivity fees
* Deposit fees

#### How can I reduce my trading fees?

1. **Use Limit Orders:** Pay maker fees (lower)
2. **Increase Volume:** Qualify for VIP tiers
3. **Hold VEXAR Token:** Get fee discounts (coming soon)

**VIP Tiers:**

* VIP 1: 10% discount (>$1M monthly volume)
* VIP 2: 20% discount (>$5M monthly volume)
* VIP 3: 30% discount (>$10M monthly volume)

### Technical Issues

#### The website isn't loading. What should I do?

1. Check your internet connection
2. Clear browser cache and cookies
3. Try a different browser
4. Disable VPN/proxy
5. Check [status.vexatrade.com](https://status.vexatrade.com) for outages

#### My order isn't filling. Why?

**Limit Orders:**

* Price hasn't reached your limit
* Insufficient liquidity at your price
* Order is in queue behind others

**Market Orders:**

* Usually fill immediately
* May be delayed during high volatility

#### I see "Insufficient Balance" but I have funds.

**Common Causes:**

* Funds locked in open orders
* Margin allocated to positions
* Withdrawal hold from recent deposit
* Wrong account (Spot vs. Perpetual)

**Solution:** Transfer between accounts or cancel open orders.

#### How do I contact support?

**Email:** <support@vexatrade.com>

**Live Chat:** Available 24/7 on website

**Response Times:**

* Live Chat: <5 minutes
* Email: <24 hours
* Complex Issues: 1-3 business days

**Before Contacting:**

* Check this FAQ
* Review Documentation
* Check [Status Page](https://status.vexatrade.com)

### Mobile App

#### Is there a mobile app?

Yes! VEXAR is available on:

* iOS (App Store)
* Android (Google Play)

**Features:**

* Full trading capabilities
* Real-time charts and data
* Push notifications for price alerts
* Biometric authentication

#### How do I enable price alerts?

**Mobile App:**

1. Go to market page
2. Tap bell icon
3. Set price trigger
4. Enable push notifications

**Web Platform:**

1. Trading page → Alerts
2. Set price condition
3. Enable email/SMS notifications

### Still Have Questions?

Visit our:

* Documentation
* Support Center
* [Community Discord](https://t.me/vexar_trade)
* [Twitter](https://x.com/vexar_trade)

Or email us at: <support@vexatrade.com>


---

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