> For the complete documentation index, see [llms.txt](https://vexar.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://vexar.gitbook.io/docs/troubleshooting.md). # Troubleshooting ### Common Issues #### Connection Problems **Website Won't Load** **Problem:** VEXAR website not loading or showing errors **Solutions:** 1. **Check Internet Connection** ``` - Try other websites - Restart router - Switch to mobile data ``` 2. **Clear Browser Cache** ``` Chrome/Brave: Ctrl+Shift+Delete → Clear browsing data - Cached images and files - Last hour - Clear data ``` 3. **Try Different Browser** ``` Recommended: - Chrome (best supported) - Brave - Firefox - Edge Avoid: - Internet Explorer - Old browser versions ``` 4. **Disable Extensions** ``` - Open in Incognito/Private mode - Extensions might block connection - Test with extensions disabled ``` 5. **Check VEXAR Status** ``` Visit: status.vexatrade.com - Server status - Planned maintenance - Known issues ``` **Wallet Won't Connect** **Problem:** "Connect Wallet" button not working **Solutions:** 1. **Check Wallet is Unlocked** ``` - Open wallet extension - Enter password - Unlock wallet - Try connecting again ``` 2. **Refresh Page** ``` - Press F5 - Or Ctrl+F5 (hard refresh) - Clears cached connection state ``` 3. **Reconnect Wallet** ``` 1. Click wallet address 2. Select "Disconnect" 3. Close browser 4. Reopen and connect again ``` 4. **Update Wallet** ``` - Check for wallet updates - Update to latest version - Restart browser ``` 5. **Try Different Wallet** ``` If Phantom doesn't work: - Try Solflare - Or Backpack - Helps isolate issue ``` #### Trading Issues **Order Not Executing** **Problem:** Limit order not filling **Reasons & Solutions:** 1. **Price Not Reached** ``` Limit Buy: $42,000 Current Price: $42,500 → Order won't fill until price drops to $42,000 Solution: - Wait for price to reach - Cancel and use market order - Adjust limit price ``` 2. **Insufficient Liquidity** ``` Your Order: 10 BTC Available at Price: 2 BTC → Only partial fill Solution: - Use smaller orders - Trade during high volume - Use market order ``` 3. **Post-Only Rejected** ``` Post-only order would execute immediately → Rejected to prevent taker fee Solution: - Remove post-only - Adjust price ``` **Transaction Failed** **Problem:** "Transaction Failed" error **Common Causes:** 1. **Insufficient Balance** ``` 🚨 "Insufficient balance for transaction" Check: - Account balance - SOL for fees (~0.00025 SOL needed) - Locked funds in open orders Solution: - Add more funds - Cancel unnecessary orders ``` 2. **Slippage Exceeded** ``` 🚨 "Price moved beyond slippage tolerance" Expected: 100 USDC Slippage: 1% Actual: 98.5 USDC (1.5% slippage) → Transaction reverted Solution: - Increase slippage tolerance - Use limit order - Try during stable period ``` 3. **Network Congestion** ``` 🚨 "Transaction timeout" - Network overloaded - Transaction dropped Solution: - Wait a few minutes - Try again - Increase transaction priority fee ``` **Can't Close Position** **Problem:** Unable to close perpetual position **Solutions:** 1. **Use Market Close** ``` Instead of limit close: - Select "Market" order type - Close entire position - Executes immediately ``` 2. **Check for Open Orders** ``` Existing orders may use margin: - Cancel other orders first - Then close position ``` 3. **Insufficient Margin** ``` If near liquidation: - Add more margin - Then close position ``` #### Wallet Issues **Missing Funds** **Problem:** Funds not showing in wallet **Checklist:** 1. **Transaction Confirmed?** ``` Check on Solscan.io: 1. Copy transaction hash 2. Paste in Solscan search 3. Verify status: Success/Failed 4. Check confirmations If failed: - Funds should return automatically - Contact sender to resend ``` 2. **Correct Network?** ``` Common mistake: Sent USDC on Ethereum Wallet expecting Solana USDC → Need to bridge funds Use: - Portal Bridge - Wormhole - Allbridge ``` 3. **Token Not Added?** ``` Token received but not visible: Solution: - Add token manually - Enter contract address - Token should appear ``` 4. **Wrong Wallet?** ``` Check: - Connected to correct account? - Multiple wallets in extension? - Verify wallet address matches ``` **Can't Send Transaction** **Problem:** Transaction won't submit **Solutions:** 1. **Insufficient SOL for Fees** ``` Need: ~0.00025 SOL per transaction Check balance: - Must have SOL for fees - Even if trading other tokens Solution: - Add SOL to wallet - Need minimum 0.01 SOL ``` 2. **Wallet Locked** ``` - Unlock wallet extension - Enter password - Try transaction again ``` 3. **Network Issues** ``` - Check Solana status - Wait for network recovery - Try again in few minutes ``` #### Deposit/Withdrawal Issues **Deposit Not Arrived** **Problem:** Sent funds but not credited **Steps:** 1. **Wait for Confirmations** ``` Required confirmations: - Solana: 1 (~1 second) - Ethereum: 12 (~3 minutes) - BSC: 15 (~45 seconds) Status: Pending → Confirming → Complete ``` 2. **Verify Transaction** ``` Check blockchain explorer: 1. Copy transaction hash from wallet 2. Search on explorer 3. Verify: - Correct destination address - Correct token - Correct network - Transaction successful ``` 3. **Contact Support** ``` If after 30 minutes: Email: support@vexatrade.com Include: - Transaction hash - Wallet address - Amount and token - Screenshot ``` **Withdrawal Stuck** **Problem:** Withdrawal showing "Pending" **Common Causes:** 1. **Security Review** ``` Large withdrawals may require: - Manual approval - Additional verification - Usually within 30 minutes ``` 2. **Insufficient Funds** ``` Check: - Available balance (not locked) - Network fees deducted - Minimum withdrawal amount ``` 3. **Network Congestion** ``` Transaction submitted but slow: - Check blockchain explorer - Wait for confirmation - Contact support if >1 hour ``` #### Performance Issues **Slow Loading** **Problem:** VEXAR slow or laggy **Solutions:** 1. **Close Other Tabs** ``` - Close unnecessary browser tabs - Each tab uses memory - Especially video sites ``` 2. **Disable Animations** ``` Settings → Appearance: - Reduce animations - Simplify charts - Improve performance ``` 3. **Clear Cache** ``` - Clear browser cache - Remove old data - Fresh start ``` 4. **Update Browser** ``` - Check for updates - Latest version = better performance - Restart browser ``` **Chart Not Loading** **Problem:** TradingView chart blank or stuck **Solutions:** 1. **Refresh Chart** ``` - Click refresh icon - Or reload page - Wait 5-10 seconds ``` 2. **Check Ad Blocker** ``` - Disable ad blocker for VEXAR - May block chart resources - Whitelist https://vexatrade.com ``` 3. **Switch Timeframe** ``` - Change to different timeframe - Then back to preferred - Often fixes loading ``` #### Account Issues **Can't Log In** **Problem:** Login not working **Solutions:** 1. **Wallet Not Connecting** ``` See "Wallet Won't Connect" above ``` 2. **Wrong Wallet** ``` - Check wallet address - Using same wallet as signup? - Try different account in wallet ``` 3. **Account Suspended** ``` Rare, but if: - Terms violation - Security issue - Suspicious activity Contact: support@vexatrade.com ``` **2FA Not Working** **Problem:** 2FA code rejected **Solutions:** 1. **Time Sync Issue** ``` Most common cause: Google Authenticator: - Settings → Time correction - Sync now - Try new code Device time wrong: - Set to automatic - Correct timezone ``` 2. **Wrong App** ``` - Using correct 2FA app? - Correct account in app? - Old codes from different site? ``` 3. **Use Backup Code** ``` Can't access 2FA app: - Use backup codes from setup - Each code works once - Regenerate after use ``` 4. **Recovery Process** ``` Lost 2FA and backup codes: Contact: support@vexatrade.com Provide: - Email address - Wallet address - ID verification - Recent transaction info Takes 24-48 hours ``` ### Error Messages #### "Insufficient Balance" **Meaning:** Not enough funds **Check:** * Total balance * Available balance (excluding locked) * SOL for fees * Correct token selected **Solution:** * Add more funds * Cancel open orders to free margin * Close other positions #### "Slippage Tolerance Exceeded" **Meaning:** Price moved too much **Solutions:** * Increase slippage tolerance * Use limit order * Trade smaller amounts * Wait for stability #### "Liquidation Risk Too High" **Meaning:** Position too risky **Solutions:** * Reduce leverage * Add more margin * Use smaller position size * Set stop-loss #### "Rate Limit Exceeded" **Meaning:** Too many requests **Solutions:** * Wait 60 seconds * Reduce trading frequency * Optimize bot code * Upgrade API tier #### "Invalid Signature" **Meaning:** API authentication failed **Check:** * API key correct * Secret correct * Signature generation * Timestamp within 5 seconds ### Getting Help #### Before Contacting Support **Gather Information:** ``` ☐ Screenshot of error ☐ Transaction hash (if applicable) ☐ Wallet address ☐ Time of incident ☐ Steps to reproduce ☐ Browser and version ☐ Already tried solutions ``` #### Contact Methods **Discord (Fastest)** ``` Join: t.me/vexar_trade Channel: #support Response time: < 30 minutes Best for: General questions ``` **Email** ``` General: support@vexatrade.com Security: security@https://vexatrade.com API: api.vexatrade.com VIP: vip@https://vexatrade.com Response time: 24 hours Best for: Account issues ``` **Live Chat** ``` Website: https://vexatrade.com (bottom right) Available: 24/7 Response time: < 5 minutes Best for: Quick questions ``` #### Community Support ``` Discord: Community helpers Telegram: @vexar_official Twitter: @vexar (status updates) ``` ### Preventive Measures #### Regular Maintenance **Weekly:** * Clear browser cache * Update wallet * Review open orders * Check for announcements **Monthly:** * Update browser * Change password * Review API keys * Test recovery process #### Best Practices **To Avoid Issues:** ``` ✓ Keep software updated ✓ Monitor positions regularly ✓ Use stop-losses ✓ Test with small amounts first ✓ Keep backup codes safe ✓ Join Discord for updates ✓ Check status before trading ``` ### Resources * Getting Started * Trading Guide * Security * FAQ *** *Next: FAQ →* --- # Agent Instructions This documentation is published with GitBook. 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